How every group’s mental model of a tough problem overlaps and gaps, with the ways they want you to respond alongside them.

Within five business days after the last interview, your inbox gets a slide deck overview and a spreadsheet your team uses to test with the same stakeholder groups the ideas they shared.

Slide deck

The story, ready to share.

Five slides from the worked sample, a fictional study of what gets in the way of keeping SNAP and Medicaid.

THE COVER, A FICTIONAL EXAMPLE

Keeping SNAP & Medicaid: blockers, how people respond & other ideas, starting with low-cost ones first

"Some of my colleagues text families from their personal phones, thirty days out. It's not sustainable, but it works." An eligibility worker, front line.

WHERE ROLES OVERLAP AND WHERE THEY GAP

Notices don't reach families who moved.

Front line and leadership both raised it. Only the front line named the portal timing out before an upload finishes. That gap is the point of the slide.

A BLOCKER + AN IDEA TO TEST

The same family renews SNAP and Medicaid in different months.

Suggested fix: line up both renewal dates for one household so one packet covers both.

HOW SUCCESS GETS COUNTED

Success is counted by paperwork done, not benefits kept.

Named by operations and leadership on their own, without being asked directly.

WHERE TO START

Pick one idea. Test it small. Keep what works.

Everything people shared is in the spreadsheet, ready to work through with your team.

Open the full sample deck

Opens in your browser, slide by slide. An editable PowerPoint download lands here next.

Spreadsheet

The work, ready to start.

Every finding becomes a row your team can act on. The CSV opens in any spreadsheet program.

This table scrolls sideways. Drag or swipe to explore every column.

Problem, in their words	Who said it	Possible improvement	Who runs the test	Does what	By when
"The renewal letter scared me. I did not understand what it wanted."	Client	One simple, clear sentence at the top of the letter	Comms lead	Draft and test the sentence with five clients	Week 2
"The office closes before the last bus gets there."	Client	Match office hours to the bus schedule	Operations	Compare hours to transit times	Week 3
"The letters are hard to follow even for people who speak the language."	Front line	Rewrite the letter with clients before it goes out	Comms lead	Test two versions with five clients each	Week 3
"Families who never start a renewal are invisible in the metric."	Operations	Count families who never started, not just those who failed	Data lead	Add the never-started count to the monthly report	Week 4
"I could not get time off work for the appointment."	Client	Offer a phone option for renewals	Program manager	Test phone renewals with one team	Week 4

Left of the rose line: what research participants said, with the role each one holds. Right of it: your team's plan. The 30, 60 and 90 day columns arrive blank on purpose. Your team fills them in.

Download the sample worksheet (CSV)

Want this for your team?

The spreadsheet is free today: run it yourself with our open source tools and download your own. A shareable slide deck like this one is on its way for the free tools. Until then, our automated interviewer already delivers both to the teams testing it with us.

Run it yourself The automated interviewer